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Meh
Their coverage was good, but I'm almost never in an area where my Verizion company phone gets reception and my Cingular personal phone doesn't.
The company itself just makes me angry. A couple times I found myself signed up (and paying) for services I had not requested, and I could not pay my bill over the phone because their system didn't like the fact that my bank and I reside in different ZIP codes.
The nail in the coffin for my relationship with them was when I moved. Due to some deal with them not being able to transfer accounts' locations between certain regions, they closed my old account and opened a new one, and switched my web account over to the new one. Combine that with paperless billing, and I ended up in collection because all my bills were saying I was all paid up even though my old account still had some money on it and they never sent me any correspondence about it (paperless billing!). And the customer service reps were complete jerks about the deal from square one when I discovered this fact and called them about it.
No thanks. I'll take my business to a company that doesn't take my money without asking.
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Sean
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posted 06/22/05
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